Patient relationship management

Running a private therapy practice means wearing too many hats. Axis Patient Solutions uses HIPAA-compliant agentic AI to handle the administrative work that pulls you away from patients — automatically managing appointment scheduling, patient intake, insurance verification, and follow-up communications so your team can focus on care.

Every deployment is custom configured to match your clinic’s specific protocols, payer requirements, and patient communication preferences. These aren’t off-the-shelf tools — Axis reasons through complex scenarios, adapts to patient responses, and completes multi-step tasks from start to finish without staff intervention.

Built on enterprise-grade HIPAA infrastructure with end-to-end compliance controls, practice owners can automate sensitive patient interactions with confidence, knowing their data and reputation are fully protected.

For PTPN members operating lean teams in competitive markets, Axis delivers the operational leverage of a large group practice at a fraction of the cost. Custom onboarding, dedicated support, and preferred member pricing are available exclusively through the PTPN network.

Mila is an AI-powered assistant that communicates with patients in a human-like manner and enables access to care.

Our platform extends the reach of human care coordinators rather than replacing their judgment. It is available 24×7 in 23 languages in both voice and text modes. It autonomously schedules new and returning patients for their appointments. It converts referrals to intake appointments and does wait list management. It can collect missing information, take payments from patients and engage with them empathetically to reduce no shows.

Mila is safe, customizable and adheres to the clinic’s business rules. Mila is live in over 300 clinics and has delivered impressive results such as 50% reduction in no shows, 18% increase in net new appointments along with a 7% improvement in margin.